Telephone Service

Three-Way Calling service allows you to have a conference call with two other parties at different numbers. With this service, you can initiate calls to both parties or add another party to an established call.

1. Lift the receiver and listen for dial tone.

2. Dial the telephone number of the first person (Party A).

3. To add another person (Party B) to the call, quickly press and release the switchhook.

4. Listen for confirmation dial tone.

5. Dial the telephone number of Party B.

6. At any time after dialing is complete, quickly press and release the switchhook to connect yourself, Party A, and Party B. (If Party B is busy, quickly press and release the switchhook to disconnect Party B. You will be reconnected with Party A.)

Easier to Keep in Touch

With Three-Way Calling, you can talk simultaneously with family members or friends at two different numbers. This service is perfect for sharing news, making plans, or when you can’t be together for holidays and special occasions.

Efficiency

This service helps you use the telephone more efficiently, since you can easily add another party to an existing call in order to answer a question, address an issue, or simply schedule a meeting.

Call Forwarding Variable allows you to redirect all incoming calls to another telephone number. This service uses a courtesy call so you can notify a party at the “forward-to number” that you will be forwarding your calls to their number.

Activate:

1. Lift the receiver and listen for dial tone.

2. Dial the Call Forwarding Variable access code, *72

3. Listen for dial tone.

4. Dial the telephone number to which you want calls forwarded.

5. Advise someone at that telephone number you will be forwarding your calls.

6. Listen for confirmation tones to let you know service is activated.

Deactivate:

1. Lift the receiver and listen for dial tone.

2. Dial the Call Forwarding Variable deactivation code, *73 a rotary dial

3. Listen for a confirmation dial tone which indicates the service has been deactivated.

4. Hang up the receiver.

Convenience

Call Forwarding Variable is easy to set-up and lets you receive calls when you are away from home.

Security

This service allows you to forward calls to another number before you leave your home, so callers won’t know when you are away.

Customer Service

Call Forwarding Variable allows you to receive and respond to customer calls, wherever you have access to a telephone. Call Forwarding Busy Line automatically redirects incoming calls to a predesignated telephone number or to Voice Mail service when your line is busy. This service establishes a fixed forward-to telephone number within the switch. You will need to request this service from your telephone company and designate the number to which you would like calls forwarded when your line is busy. To deactivate this service, you will need to contact your telephone company.

Won’t Miss Calls

Call Forwarding Don’t Answer lets you redirect calls when you won’t be available to answer your telephone. That way there is less chance you’ll miss an important call

Customer Service

This service lets you forward calls to someone else or to Voice Mail service, so customers won’t get a busy signal when your line is in use.

Convenient

There is no need to enter access codes to activate this version of Call Forwarding Don’t Answer. Calls are automatically sent to a preset number when your line is not answered. Remote Activation of Call Forwarding allows you to activate or deactivate Call Forwarding Variable from a telephone other than the one to which the service is assigned.

1. Lift the receiver and listen for dial tone.

2. Dial the telephone number to access Remote Activation of Call Forwarding service: 868-6772

3. Listen for instructions and dial the telephone number which has Remote Activation of Call Forwarding and Call Forwarding Variable service(s) on the line (base directory number).

4. Listen for instructions which will ask you to confirm the number you just entered.

5. If the number is correct, enter your personal identification number (PIN). If the number is incorrect, dial 0. Repeat steps 3 through 5.

6. Listen for instructions which will ask you to dial the access code.

7. Dial the Call Forwarding Variable access code, *72

8. Listen for the voice announcement which states the service you have activated.

9. If the service is correct, dial 1. If the service is incorrect, dial 0. Repeat steps 6 through 9.

10. Listen for instructions to dial the forward-to telephone number.

11. Dial the telephone number where you want calls to be forwarded.

12. Listen for the voice announcement which states the number you have entered.

13. If the number is correct, dial 1. If the number is incorrect, dial 0. Repeat steps 10 through 13.

14. Hang up the receiver.

Calling Party Identification displays the name and number of incoming callers on a special display telephone or call display unit. When you receive a call, simply wait for the start of the second full ring and the name and number of the calling party will appear on your call display unit or telephone display.

Greater Control

You can elect not to answer the telephone when the display indicates the name and number of an individual you do not know or don’t wish to speak to

Manage Time

Calling Name Delivery allows you to receive the names and numbers of callers so that you can decide if you want to answer or return the call later.

Customer Service

This service gives you the information you need to extend a personalized greeting to callers, which is especially useful for businesses.

Save Money

With this service, delivery businesses can verify numbers prior to delivery and avoid responding to “prank” calls.

Call Waiting service alerts you to an incoming call while your line is in use. The service signals you with two separate tones or tone patterns. The tone pattern (single, double, triple beep) and interval between tones will depend upon switch configuration. The calling party may hear ringing or a tone/ring combination. This will also vary based upon switch configuration.

1. While on a call, you will be alerted that you have an incoming call with two separate tones/tone patterns.

2. Ask the party you are talking with to hold while you take the other call. Then, quickly press and release the switchhook. You are now connected to the second party and can switch back and forth

Call Waiting service can be canceled on a per call basis. (See cancel call waiting service description.)

Won’t Miss Important Calls

Call Waiting lets you know when you have another call so you don’t have to miss important calls while you’re on the telephone.

Improve Customer Service

With this service, customers can get through to you and won’t hear annoying busy signals when you’re on another call.

Cancel Call Waiting

Cancel Call Waiting service gives you the option to cancel Call Waiting on a call-by-call basis. This can be done before you place the call or during a call (if you have Three-Way Calling service).

Before Placing a Call:

1. Lift the receiver and listen for dial tone.

2. Dial *70

3. Listen for three short tones and dial tone.

4. Dial the telephone number of the party you wish to call.

5. Talk with the party.

6. Hang up the receiver. Call Waiting Terminating service is activated again for subsequent calls.

Avoid Interruptions

Single line residential and business customers with Call Waiting Terminating service can prevent interruptions when using the telephone line to connect to a modem, remote computer or fax machine.

Manage Calls

Many families and businesses have Call Waiting because they don’t want to miss calls. Yet there are some calls that they don’t want interrupted. With Cancel Call Waiting service, they can cancel Call Waiting service on a call by call basis giving them greater control.

Speed Calling service allows you to assign 1- or 2-digit dial codes for telephone numbers and/or access codes. Up to eight (8) dial codes can be assigned with Speed Calling 8 and up to 30 codes can be assigned with Speed Calling 30.

To Set up Speed Calling List

1. Lift the receiver and listen for dial tone.

2. Dial the Speed Calling 8 access code, *74 for Speed Calling 8. Dial the Speed Calling 30 access code, *75 for Speed Calling 30.

3. Listen for dial tone.

4. Dial the 1- or 2-digit code you would like to program. (Speed Calling 8 uses 2 through 9. Speed Calling 30 uses 20 through 49.)

5. Dial the telephone number (including area code if needed) or the access code that you want to program for that Speed Calling code.

6. Press the # key. You will hear three beeps and dial tone which confirms that the number has been entered.

7. Repeat steps 2 through 6 for each number you want to program on your Speed Calling list. Up to 8 codes can be programmed with Speed Calling 8 and up to 30 codes can be programmed with Speed Calling 30.

8. Hang up the receiver when you are finished entering numbers into the Speed Calling list.

To Dial Numbers Using Speed Calling:

1. Lift the receiver and listen for dial tone.

2. Dial the one- or two-digit Speed Calling code for the telephone number access code you want to call. (Speed Calling 8 uses 2 through 9. Speed Calling 30 uses 20 through 49.)

3. Press the # key.

4. The telephone number/access code will be automatically dialed.

To Change Numbers Programmed in Speed Calling List:

1. Lift the receiver and listen for dial tone.

2. Dial the Speed Calling 8 access code, *74 for Speed Calling 8. Dial the Speed Calling 30 access code, *75 for Speed Calling 30.

3. Listen for dial tone.

4. To change a telephone number on the Speed Calling list, dial the one-or two-digit code you would like to re-program. (Speed Calling 8 uses 2 through 9. Speed Calling 30 uses 20 through 49.)

5. Dial the new telephone number (including area code if needed) or the access code that you want to program in your Speed Calling list.

6. Press the # key. You will hear three beeps which confirms that the number has been entered.

7. Repeat steps 2 through 6 for each code you want to re-program on the list.

8. Hang up the receiver when you are finished updating your Speed Calling list.

Fee

$1.50/mo for 8 number speed call

$2.50/mo for 30 number speed call

Voice mail options

• Voice Mail – Economy $3.75
• Voice Mail – Standard $4.50
• Voice Mail – Enhanced $5.25

Voice Mail Phone Number: 868-2200

If you are not calling the voice mail number from home, you will be prompted to enter your user number, which is your phone number, then your PIN.

Getting Started

Step 1 Call your mailbox number (868-2200)

Step 2 Enter your 7 digit user number (your telephone number)

Step 3 Press # during your greeting or the tutorial

Step 4 Enter your 4 digit PIN when prompted You now have access to message and personal options. Be sure to record a greeting for your callers and change your PIN (Personal Identification Number) so that your messages will be protected.

Recording Your Greeting

Complete steps 1-4 in “Getting Started.” Complete the following steps to record your personal greeting.

[4] For Personal Options

[3] To Change Greeting

[2] To Start Recording

[#] To Return to Personal Options

While recording your greeting, you may press any key to stop. You may listen to your recording, or re-record your greeting at any time. Your recording replaces the tutorial; callers will now hear your voice instead. Change your greeting daily to keep callers informed.

Checking Your Messages

[1] To Hear New Messages

[2] To Hear Saved Messages

The following key presses can be used any time during or after listening to your messages:

[1] To Save the Message

[3] To Erase the Message

[4] To Rewind 5 seconds

[5] To Pause 30 Seconds

[6] to Fast Forward 5 Seconds

[7] To Replay the Message

[8] To Check Time/Date the Message was Received

[#] To Stop Message Retrieval

You must process the first message in order to listen to the rest.

Charging Your PIN

You may change your four digit PIN at any time. Complete Steps 1-4 in “Getting Started,” then press:

[4] For Personal Options

[1] Follow Prompts to Change PIN

[#] To Return to Personal Options

Sending Messages to Other Users

Leave messages for others users in two ways:

• Call their phone number directly

• Send a message from within your mail box.

To send a message from within your mail box, complete Steps 1-4 in “Getting Started ” then press:

[3] To Send Message Enter the 7 digit phone number (or user number) to whom the message will be sent. Follow the prompts to record the message you wish to send. After recording the message, press:

[4] To Send the Message

[5] To Send with Confirmation

[6] To Send Marked “Urgent”

[#] To Return to the Main Menu

Trouble Shooting

Always wait until the prompt is finished before pressing the correct key.

Economy Voice Mail

• $4.00 per month

• Incoming messages can be up to one minute in length.

• Ten (10) messages can be stored at one time.

• Unplayed messages can be stored for up to one week.

•  Saved messages can be stored for two days before they are automatically deleted.

• Includes message waiting signal.

Basic Voice Mail

• $4.75 per month

• Incoming messages can be up to two minutes in length.

• Twenty (20) messages can be stored at one time

• Unplayed messages can be stored for up to two weeks.

• Saved messages can be stored for five days before they are automatically deleted. Includes message waiting signal.

Standard Voice Mail

• $5.50 per month

• Incoming messages can be up to three minutes in length.

• Thirty (30) messages can be stored at one time

• Unplayed messages can be stored for up to four weeks.

• Saved messages can be stored for ten days before they are automatically deleted.

• Includes message waiting signal.

• Includes paging option. Includes message delivery option

Voice mail options

• Voice Mail – Economy $3.75
• Voice Mail – Standard $4.50
• Voice Mail – Enhanced $5.25

Voice Mail Phone Number: 868-2200

If you are not calling the voice mail number from home, you will be prompted to enter your user number, which is your phone number, then your PIN.

Getting Started

Step 1 Call your mailbox number (868-2200)

Step 2 Enter your 7 digit user number (your telephone number)

Step 3 Press # during your greeting or the tutorial

Step 4 Enter your 4 digit PIN when prompted You now have access to message and personal options. Be sure to record a greeting for your callers and change your PIN (Personal Identification Number) so that your messages will be protected.

Recording Your Greeting

Complete steps 1-4 in “Getting Started.” Complete the following steps to record your personal greeting.

[4] For Personal Options

[3] To Change Greeting

[2] To Start Recording

[#] To Return to Personal Options

While recording your greeting, you may press any key to stop. You may listen to your recording, or re-record your greeting at any time. Your recording replaces the tutorial; callers will now hear your voice instead. Change your greeting daily to keep callers informed.

Checking Your Messages

[1] To Hear New Messages

[2] To Hear Saved Messages

The following key presses can be used any time during or after listening to your messages:

[1] To Save the Message

[3] To Erase the Message

[4] To Rewind 5 seconds

[5] To Pause 30 Seconds

[6] to Fast Forward 5 Seconds

[7] To Replay the Message

[8] To Check Time/Date the Message was Received

[#] To Stop Message Retrieval

You must process the first message in order to listen to the rest.

Charging Your PIN

You may change your four digit PIN at any time. Complete Steps 1-4 in “Getting Started,” then press:

[4] For Personal Options

[1] Follow Prompts to Change PIN

[#] To Return to Personal Options

Sending Messages to Other Users

Leave messages for others users in two ways:

• Call their phone number directly

•  Send a message from within your mail box.

To send a message from within your mail box, complete Steps 1-4 in “Getting Started ” then press:

[3] To Send Message Enter the 7 digit phone number (or user number) to whom the message will be sent. Follow the prompts to record the message you wish to send. After recording the message, press:

[4] To Send the Message

[5] To Send with Confirmation

[6] To Send Marked “Urgent”

[#] To Return to the Main Menu

Trouble Shooting

Always wait until the prompt is finished before pressing the correct key.

Economy Voice Mail

• $4.00 per month

• Incoming messages can be up to one minute in length.

• Ten (10) messages can be stored at one time.

• Unplayed messages can be stored for up to one week.

• Saved messages can be stored for two days before they are automatically deleted.

• Includes message waiting signal.

Basic Voice Mail

• $4.75 per month

• Incoming messages can be up to two minutes in length.

• Twenty (20) messages can be stored at one time

• Unplayed messages can be stored for up to two weeks.

• Saved messages can be stored for five days before they are automatically deleted. Includes message waiting signal.

Standard Voice Mail

• $5.50 per month

• Incoming messages can be up to three minutes in length.

• Thirty (30) messages can be stored at one time

• Unplayed messages can be stored for up to four weeks.

• Saved messages can be stored for ten days before they are automatically deleted.

• Includes message waiting signal.

• Includes paging option. Includes message delivery option